Service Network Partner Manager at Segway Ninebot in Amsterdam
The Service Network Manager plays a pivotal role in managing the relationships, performance, and operations of suppliers within the after-sales and service network of Segway-Ninebot. This role involves collaborating with suppliers, internal teams, and stakeholders to ensure the timely delivery of high-quality products and services to customers. The Service Network Manager is responsible for optimizing supplier partnerships, monitoring performance metrics, and driving continuous improvement to enhance customer satisfaction. The Service Network Manager will primarily provide support to Country Service Managers of Segway-Ninebot and the third-party repair partner responsible for the service delivery of our products in Europe.
Duties & Responsibilities
• Build and maintain strong relationships with suppliers, fostering open communication and collaboration.
• Act as the main point of contact for suppliers, addressing concerns, resolving issues, and maintaining a positive working relationship.
• Develop and implement performance metrics and key performance indicators (KPIs) for suppliers.
• Regularly evaluate supplier performance, ensuring they meet quality, delivery, and service level requirements.
• Collaborate with suppliers to identify areas for improvement and implement strategies to enhance their capabilities.
• Provide feedback and guidance to suppliers to help them align with company standards and expectations.
• Negotiate and manage contracts, pricing agreements, and terms with suppliers to ensure favourable terms for the company.
• Monitor contract compliance and address any discrepancies or issues that may arise.
• Work closely with suppliers to establish and maintain quality assurance processes for products and services.
• Conduct regular quality audits and inspections to ensure products and services meet established standards.
• Collaborate with internal supply chain teams to ensure efficient inventory management and timely product availability.
• Optimize supply chain processes to minimize lead times and reduce operational costs.
• Identify opportunities for process improvement within the after-sales and service network supplier management.
• Implement best practices and initiatives to enhance operational efficiency and customer satisfaction.
• Utilize data analysis tools to track supplier performance, identify trends, and generate performance reports.
• Present findings and recommendations to senior management and stakeholders.
• Act as a point of escalation for supplier-related issues and collaborate with relevant teams to find timely solutions.
• Ensure swift resolution of service disruptions or product quality concerns.
• Bachelor's degree in a technical area, Supply Chain Management, Engineering, or a related field
• Proven experience in supplier management, procurement, or related roles within the after-sales or service industry.
• Strong negotiation skills and experience managing supplier contracts and agreements.
• Analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
• Excellent communication, listening and interpersonal skills for effective supplier engagement and stakeholder communication.
• Familiarity with supply chain processes, inventory management, and quality assurance practices.
• Proficiency in using relevant software and tools for data analysis, reporting, and supplier relationship management.
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Proficient in using Excel, Word, PPT, VISO and other office software, SAP, ERP, CRM and other related operation experience is preferred;
• Fluent in English, both verbal and written. Dutch is an advantage
• Stress resistant
• Proactive and taking initiative and responsibility
You will receive a good salary and will work in an attractive and challenging position at a unique and progressive market leader in the field of micromobility. You will receive 25 vacation days, a laptop and a company phone. You will also be given every opportunity to develop and develop yourself and you will take the next step together with Segway-Ninebot!
Segway-Ninebot is a global company that manufactures and sells luxury electronic goods and has a regional EMEA office in Amsterdam.
The company started in 1999 with inventor Dean Kamen, who invented the product that Segway is known for, the personal transporter. After years of selling the products to tour operators, security, police, warehouses and other B2B solutions, the company merged with Chinese company Ninebot in 2015. The combined company now focuses on the research and development, design, manufacture, distribution and sale of short-haul transport products for both businesses and consumers; You can think of various types of scooters, scooters and other electric means of transport.
Since the merger, the product range has expanded rapidly to include products in the micromobility category, as well as fun and robotics solutions. The ultimate goal is to promote the evolution of the products to become the world’s leading provider of mobile robotics solutions.
Dennis Automotive Recruitment