Service Manager Value Added Distributors at Segway Ninebot in Amsterdam

In this role you make sure our distributors, retailers, dealers and end customers receive fast, professional and technically accurate support. You manage the daily service operations, improve processes, solve technical questions and keep the service performance at a high level. You work closely with other European offices and internal departments to keep everything running smoothly. Your main tasks:

• Support distributors and retailers with service-related topics, agreements, processes and daily repair cases.
• Assist dealers by phone or email with questions, concerns or complaints.
• Manage and monitor third-party repair centres in your countries.
• Collect and analyse the right information to handle each inquiry.
• Take ownership of the service centre’s performance and daily workflow.
• Advise customers and partners on technical issues and follow up until the case is solved.
• Escalate unresolved cases to the right internal team or specialist.
• Communicate clearly with internal departments across Europe.
• Maintain strong relationships with kick scooter retailers and service partners.
• Help build and improve the after-sales processes and repair network for e-scooters.

We are looking for someone who combines technical insight with strong communication skills. You feel confident working with distributors, retailers and service partners, and you know how to keep service processes organised and running smoothly. You work independently, think ahead and enjoy solving technical challenges. You bring:

• A bachelor’s degree.
• At least 3 years of experience in a service-related role.
• Experience working with third parties such as distributors and retailers.
• A solid understanding of customer service and how to support partners in a professional way.
• Technical interest: you are willing to learn all Segway products and understand how they work.
• Basic knowledge of administrative procedures.
• The ability to work independently and make good decisions.
• Strong English skills, both spoken and written.
• Advanced skills in Microsoft Office.
• Good communication and interpersonal skills to work with different teams and stakeholders.
• The ability to diagnose and troubleshoot technical issues.
• Some understanding of inventory management and supply chain processes.
• Strong organisational skills to manage schedules, cases and priorities.
• A proactive, positive attitude.
• A team mindset and strong customer-focused way of working.
• Problem-solving abilities and analytical thinking.
• The ability to stay calm and focused when things get busy.

When you join Segway-Ninebot, you enter a modern and international environment where no day is the same. You receive a good salary, a dynamic role and all the tools you need to perform your job well. And just as important: we give you the space to grow, learn and take the next step in your career. This is what we offer:

• A good salary that matches your experience.
• 25 vacation days to relax and recharge.
• A solid pension plan.
• A laptop and company phone so you can work comfortably.
• Plenty of growth opportunities — training, learning on the job and room for your own ideas.
• International exposure: you will work with teams across the world and, when possible, visit our factory and headquarters in China.
• A friendly, diverse and supportive team focused on achieving great results together.
• A workplace where your ideas matter and where you can really make a difference in the customer and service experience.
• At Segway-Ninebot, you build your future — one step at a time.

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Segway-Ninebot is a global leader in smart electric transport. The company started in 1999 with the well-known Segway Personal Transporter and has grown into an international brand that helps people move in an easier and more enjoyable way. After joining forces with Ninebot in 2015, the company now focuses on designing, developing and building modern short-distance transport products. Think of e-scooters, e-steps, self-balancing vehicles and other high-quality electric mobility solutions used by consumers, companies, security teams, warehouses and tour operators. Segway-Ninebot also works on new technologies such as service robots and intelligent mobility systems. Segway-Ninebot Europe operates from several countries, including the Netherlands (Amsterdam), Spain, France and Germany. From these offices, the brands Segway and Ninebot by Segway are sold and supported across the EMEA region. Every day, the team works on one clear goal: creating safe, smart and comfortable mobility for everyone.